1. Canceling a subscription
You can cancel a recurring YEEDOOR website subscription at any time. Cancellation takes effect at the end of the current paid billing period, and the subscription will not renew after that date. Access continues through the paid period unless the account is terminated earlier under applicable terms or law.
2. Refunds
Unless required by applicable law, completed subscription transactions are generally non-refundable. Refunds may be considered for duplicate charges, verified billing errors, failure to provide access to the purchased software due to a confirmed technical issue, or other circumstances required by applicable consumer law.
3. Purchases processed by Paddle
For YEEDOOR website transactions processed through Paddle, Paddle is the Merchant of Record. Paddle's Buyer Terms and Refund Policy govern transaction-level refund and statutory withdrawal handling. Nothing in this policy limits mandatory rights that apply to you.
Paddle Buyer Terms · Paddle Refund Policy
4. Shopify subscriptions
Subscriptions purchased through Shopify are billed and managed through Shopify. Use the applicable Shopify subscription management flow for cancellation or plan changes.
5. Physical Store orders
Physical Store purchases are separate from YEEDOOR SaaS subscriptions. See Returns & Refunds and Shipping Policy for physical-product terms.
6. How to request help
For a website subscription billing question, contact aiken@yeedoor.com or visit Support. Include the account email and transaction reference if available; do not send card details.