1. Canceling a subscription
You can cancel a recurring YEEDOOR website subscription at any time. Cancellation takes effect at the end of the current paid billing period, and the subscription will not renew after that date. Access continues through the paid period unless the account is terminated earlier under applicable terms or law.
2. Refunds
Unless required by applicable law, completed subscription transactions are generally non-refundable. Refunds may be considered for duplicate charges, verified billing errors, failure to provide access to the purchased software due to a confirmed technical issue, or other circumstances required by applicable consumer law.
3. Transactions processed by payment partners
YEEDOOR may use different authorized payment partners for website transactions. If the payment partner shown at checkout acts as Merchant of Record, that provider's buyer terms, refund procedures, tax handling, statutory withdrawal rules, and transaction support terms may apply in addition to this policy. The applicable payment partner will be identified at checkout or on the transaction receipt. Nothing in this policy limits mandatory rights that apply to you.
4. Shopify subscriptions
Subscriptions purchased through Shopify are billed and managed through Shopify. Use the applicable Shopify subscription management flow for cancellation or plan changes.
5. How to request help
For a website subscription billing question, contact aiken@yeedoor.com or visit Support. Include the account email and transaction reference if available; do not send card details.